ONPOINT is the new corporate service-desk platform that offers support for our core business systems, such as the Enterprise Resource Planning (ERP) system and the Time and Attendance system (Kronos). This web-based platform replaces the current reporting method of sending emails for support. The system provides end-to-end visibility, which includes tracking tickets and receiving real-time updates on the progress of your support requests.
What are the capabilities of ONPOINT?
Create tickets on behalf of other Department employees
Communicate with Technicians via the service portal
Track tickets and get real-time updates
Browse knowledge base for “How to Documents…”
Fulfil tickets and service requests…
Create tickets on behalf of other users
Get real-time notifications of tickets assigned, updates, etc.
Communicate with users via the service portal
Publish articles to knowledge base
Manage change requests
Create reports and real-time dashboards
Coordinate change management
How can I access ONPOINT?
If you have a Commission email address, click here.
If you do not have a Commission email address and would like to register with your personal email address, click here.
If you have previously registered with your personal email address, click here.